No, there are no commitments after the first lesson.

To prepare for the first lesson, ensure you have a stable internet connection, a webcam, and a microphone. In the worst-case scenario, you can join the lesson using your phone. If you have additional questions, feel free to contact us.

Meeting with a teacher who meets your needs
A tutor will be assigned based on your child's academic needs. During the first lesson, an introduction will take place, and a friendly connection will begin to form.

1. Academic analysis and learning diagnostics
   During the first lesson, the tutor will conduct a comprehensive academic analysis and a diagnostic test to assess your child's current academic level. This will help identify strengths and areas for improvement.

2. A call and analysis of diagnostic results
   After the lesson, an educational expert will call you and present detailed diagnostic results, so you will clearly understand your child's current academic situation.

3. Creating an individual learning plan
   Based on the diagnostics and identified gaps, you will receive a tailored learning plan suited to your child's specific needs and aimed at helping them achieve their academic goals.

If you are not satisfied with the tutor after the first lesson, we will replace them, and the first lesson will be free of charge.

Individual online lessons focus all attention on one student. Students should have their camera and microphone turned on, so the tutor can see and hear them, ensuring an engaging and productive learning experience.

Memby's technical support team is always available during lessons. If you experience any technical difficulties, please contact us.

No, the membership can be cancelled at any time with 14 days' notice.

You can reschedule the lesson by coordinating with the tutor at least 3 hours before the lesson starts. You will find the tutor’s phone number after logging in to our platform at https://app.mathsup.co.za. Lessons can be rescheduled any time within 30 days of purchase.

While we cannot guarantee results due to the subjective nature of student behaviour, 93% of our students see improved results within the first month.

After the first lesson, you will receive a call from one of our educational experts, who will share diagnostic results and explain your child's current academic situation. Following that, the tutor will provide you with brief progress reports. If needed, you can contact the tutor directly to discuss any other concerns or questions.

Yes, you can pause lessons temporarily. You need to inform us no later than 10 days before the pause date.

Yes, individual lessons can be rescheduled by contacting the tutor at least 3 hours before the lesson starts. Lesson times can be moved up to the payment date. If you need to change your regular time slot, please contact us.

If a student is up to 15 minutes late, the tutor will wait, but the lesson duration will be reduced by the delay. If the student is more than 15 minutes late, the lesson will be marked as attended, and the fee will not be refunded.

Yes, you can change the tutor at any time. Just contact our customer support team, who will help you find a new tutor.

You can cancel your lesson subscription at any time with 14 days' notice. You can do this by contacting our customer support team. Lessons not taken within the cancellation period will be refunded.